Last Updated: March 17, 2026 · Auto Glass of LA · South Pasadena, California
This Privacy Policy explains how Auto Glass of LA collects, uses, shares, and protects your personal information. As a California-based business, we comply fully with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
Auto Glass of LA is a mobile auto glass repair and replacement company operating in Los Angeles and surrounding areas in California. This Privacy Policy applies to information collected through our website at autoglassofla.com, by phone, by text message, and in connection with services we provide.
We collect information in the following ways:
| Category | Examples | Why Collected |
|---|---|---|
| Contact Information | Name, phone number, email address | To provide quotes, schedule service, and communicate with you |
| Location Information | Service address, city, zip code | To dispatch technicians and confirm service area |
| Vehicle Information | Year, make, model, VIN, license plate | To identify correct glass, confirm ADAS requirements, and process service |
| Insurance Information | Insurance carrier, policy number | To process insurance claims on your behalf |
| Payment Information | Credit/debit card details | To process payment. Card data is processed by our payment processor and not stored by us |
| Communications | Messages, emails, call recordings | To respond to inquiries and improve service quality |
When you visit autoglassofla.com, we automatically collect:
We may receive information about you from:
We use the information we collect for the following purposes:
We will not use your information for any purpose materially different from those listed above without first providing you with notice and obtaining your consent where required.
We do not sell your personal information. We share your information only in the following limited circumstances:
We may share necessary information with licensed subcontractors who perform services on our behalf. These partners are contractually required to keep your information confidential and use it only to fulfill the service.
If you request insurance claim assistance, we share relevant claim documentation with your insurer. This is done at your request and authorization.
We use the following types of service providers who may process your data on our behalf:
All service providers are contractually obligated to protect your data and may not use it for their own purposes.
We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Auto Glass of LA, our customers, or others.
If Auto Glass of LA is acquired, merged, or sold, your information may be transferred as part of that transaction. We will notify you via email or prominent website notice before your information is transferred and becomes subject to a different privacy policy.
Our website uses cookies and similar tracking technologies to improve your experience and help us understand how our site is used.
| Type | Purpose | Examples |
|---|---|---|
| Essential | Required for the website to function | Session cookies, security tokens |
| Analytics | Help us understand site usage | Google Analytics |
| Marketing | Track advertising effectiveness | Google Ads, Google Tag Manager |
You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Note that disabling certain cookies may affect website functionality. For information on managing cookies in your browser, visit your browser's help documentation.
We use Google Analytics to analyze website traffic. Google Analytics collects data anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
By providing your mobile number, you consent to receive service-related SMS messages from Auto Glass of LA. We do not share your mobile number with third parties for their own marketing purposes.
Message frequency varies. Standard message and data rates may apply. To opt out, reply STOP to any message. For help, reply HELP or call (626) 689-7975.
We retain SMS opt-in records as required by applicable law and carrier requirements.
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:
When information is no longer needed, we securely delete or anonymize it.
We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at (626) 689-7975.
As a California resident, you have the following rights regarding your personal information:
To submit a privacy request, contact us by:
We will verify your identity before processing your request. We will respond to verified requests within 45 days, with the possibility of a 45-day extension where necessary. There is no fee for making a privacy request, and you may make up to two requests per 12-month period.
You may designate an authorized agent to make a privacy request on your behalf. We will require written proof of the agent's authorization and may verify your identity directly.
| Category | Collected? | Sold or Shared? |
|---|---|---|
| Identifiers (name, email, phone, IP address) | Yes | No |
| California Customer Records (address, payment info) | Yes | No |
| Commercial Information (services purchased) | Yes | No |
| Internet/Electronic Activity (website usage) | Yes | No |
| Geolocation Data (service location) | Yes | No |
| Sensitive Personal Information (financial, insurance) | Yes — for service only | No |
| Biometric Information | No | No |
| Health/Medical Information | No | No |
Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child under 16, please contact us immediately at info@autoglassofla.com and we will delete the information promptly.
Our website may contain links to third-party websites, including our partner auto glass companies. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our website.
Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms.
For questions about this Privacy Policy, to exercise your California privacy rights, or to report a privacy concern: